Customer Service Supervisor




Negotiable dependant on experience

Position Type:


Job Overview:

We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.


  • Lead a small customer service team ensuring targets are met


  • Performance Management: Set and review daily targets, utilising call performance reports to drive sales

  • Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business

  • Promotional Planning: Devise and execute promotional weeks, including upselling strategies

  • Data Management: Maintain high-quality information in the customer database

  • Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales

  • Complaint Resolution: Record and resolve customer complaints promptly and professionally

  • Administration: Run daily call reports

  • Timesheets: Follow company procedures and maintain accurate timesheets for payroll purposes


  • Leadership: Ability to lead and motivate a team effectively

  • Organisational Skills: Excellent time management and methodical approach with numerical proficiency

  • Customer Service Background: Strong experience in telephone-based customer service

  • Professionalism: Caring and professional demeanour, fostering a supportive team environment

  • Team Collaboration: Collaborative team player capable of problem-solving and training

  • Computer Skills: Competent with Microsoft packages and database systems, SAP, MS, CRM


We invite candidates to apply who have held recent roles such as:

Call Centre Team Leader / Team Leader / Customer Services Team Manager / Customer Advisor / Call Centre Agent / Call Centre Supervisor / Customer Service Lead / Inbound and Outbound Call Handling / Customer Care Team Leader / Assistant Team Leader / Team Manager / Customer Care Supervisor

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