Job Overview:

We are currently seeking a full time, permanent, Customer Service Supervisor to join our small but busy client in Corby, Northants.

Overview

• Lead a small customer service team ensuring targets are met

Responsibilities

• Performance Management: Set and review daily targets, utilising call performance reports to drive sales

• Call Workflow Management: Ensure team adherence to call workflows, fostering customer relationships to encourage repeat business

• Promotional Planning: Devise and execute promotional weeks, including upselling strategies

• Data Management: Maintain high-quality information in the customer database

• Campaign Coordination: Efficiently manage customer marketing campaigns and implement internal campaigns to boost sales

• Complaint Resolution: Record and resolve customer complaints promptly and professionally

• Administration: Run daily call reports

• Timesheets: Follow company procedures and maintain accurate timesheets for payroll purposes

Skills

• Leadership: Ability to lead and motivate a team effectively

• Organisational Skills: Excellent time management and methodical approach with numerical proficiency

• Customer Service Background: Strong experience in telephone-based customer service

• Professionalism: Caring and professional demeanour, fostering a supportive team environment

• Team Collaboration: Collaborative team player capable of problem-solving and training

• Computer Skills: Competent with Microsoft packages and database systems, SAP, MS, CRM