Job Overview:

We are recruiting for a 12 month fixed term contract Customer Service Representative.

If you are wholly customer-centric, enjoy getting stuck in and have problem solving abilities in the league of Sherlock Holmes then we want to hear from you!

 

Overview

Job Title:              Customer Service Representative

Reports to:          Customer Service Supervisor

 

Profile

To provide a professional after sales service to our customers and to assist the sales team in delivering outstanding customer care. 

Responsibilities

• Build relationships with customers, suppliers and account managers
• Monitoring inbox and acting on emails
• Managing the cases that are allocated to you 
• Liaising with suppliers by phone and email
• Arranging returns for customers and booking collections via a courier 
• Support the business and Customer Service Supervisor 
• Assist with colleagues’ cases in their absence.   
• Work towards achieving individual and team KPIs as set out by the CC Supervisor and Head of Supply Chain
• Undertake any other ad hoc duties as required, which are deemed necessary to assist with the needs of the company

 

Skills & Experience

• Excellent telephone manner and first class written communication skills
• Able to work on own initiative
• Effective personal organisation and planning
• IT literate – knowledge of Microsoft Outlook, Word & Excel

 

Attributes Required

• Is self-motivated and receptive to change
• Paying attention to detail
• Energetic, enthusiastic and motivated approach
• A positive individual who can multi task
• Remains calm under pressure whilst achieving deadlines                          
• Friendly and empathetic when dealing with customers
• Resourcefulness in problem solving 
• Able to establish a rapport with Sales while communicating effectively to solve problems
• Focussed on maintaining good customer relationships
• Values consistent with the organisation
• Flexible approach to business requirements
• Excellent communicator, both written and verbal