Job Overview:

We are seeking an enthusiastic and friendly Customer Service Assistant to join our clients small but busy team based in Earlstree Industrial Estate Corby

You'll need to be a great multi-tasker! As well as a confident phone operator, both inbound and outbound, you will be required to accurately enter data whilst listening attentively to the callers’ requirements

The Role - working as part of a team to provide excellent customer service to existing and new customers

Responsibilities - 
Building a relationship over the phone to attract new customers and maintain current business
Contacting new enquiries in a timely manner
Completing all daily activity calls as directed by the Customer Service Team Leader
Log all orders onto Company systems accurately
Maintaining a high standard of information on the customer database, following Company guidelines
Follow Company guidelines re scheduling calls and Company call workflows
Supporting all areas of the business by communicating customers’ needs and feedback
Working efficiently on all customer marketing campaigns
Communicating with Head Office regarding customers where appropriate


Skills

• Caring and professional telephone manner

• Proficient at inputting data and maintaining a customer database

• Ability to build strong relationships with customers

• Excellent time management and organisational skills, be hardworking

• Team player who can help other team members when needed

• Competent computer skills

• Ability with older customers