Job Title: Customer Service Agent

Location: Kettering

Job Type: Permanent, Full-time (37.5 hours per week, Monday to Friday)

Overview: Join our client, a leading global manufacturer, as a Customer Service Agent. In this role, you'll be an integral part of the dynamic team, providing exceptional service and handling various customer enquiries.

Key Responsibilities:

• Manage incoming calls and enquiries from customers.

• Maintain predetermined service levels and ensure customer satisfaction.

• Process orders and credits efficiently using internal systems.

• Collaborate with different departments to achieve desired outcomes.

• Identify and participate in continuous improvement opportunities.

• Handle administrative tasks and provide support to non-UK customers as needed.

Requirements:

• Excellent interpersonal and communication skills.

• Proficiency in ICT tools (email, Word, Excel, PowerPoint).

• Ability to prioritise tasks and work independently.

• Attention to detail and ability to maintain confidentiality.

• Professional demeanour and ability to uphold brand reputation.

• Minimum 5 GCSEs at grade C or equivalent, or 2 years of customer service experience.

Benefits:

• Access to high street vouchers and discounts.

• Virtual GP services available 24/7.

• Health and wellbeing support through the Wisdom App.

• Cycle to work scheme and life assurance.

• Specsavers vouchers and associate purchase scheme.

• Service awards and Employee Assistance Program (EAP).

• Company pension scheme and generous annual leave allowance.