Customer Service Agent





£23,500.00 Per annum

Position Type:

Permanent - Full Time

Job Overview:

Job Title: Customer Service Agent

Location: Kettering

Job Type: Permanent, Full-time (37.5 hours per week, Monday to Friday)

Overview: Join our client, a leading global manufacturer, as a Customer Service Agent. In this role, you'll be an integral part of the dynamic team, providing exceptional service and handling various customer enquiries.

Key Responsibilities:

  • Manage incoming calls and enquiries from customers.

  • Maintain predetermined service levels and ensure customer satisfaction.

  • Process orders and credits efficiently using internal systems.

  • Collaborate with different departments to achieve desired outcomes.

  • Identify and participate in continuous improvement opportunities.

  • Handle administrative tasks and provide support to non-UK customers as needed.


  • Excellent interpersonal and communication skills.

  • Proficiency in ICT tools (email, Word, Excel, PowerPoint).

  • Ability to prioritise tasks and work independently.

  • Attention to detail and ability to maintain confidentiality.

  • Professional demeanour and ability to uphold brand reputation.

  • Minimum 5 GCSEs at grade C or equivalent, or 2 years of customer service experience.


  • Access to high street vouchers and discounts.

  • Virtual GP services available 24/7.

  • Health and wellbeing support through the Wisdom App.

  • Cycle to work scheme and life assurance.

  • Specsavers vouchers and associate purchase scheme.

  • Service awards and Employee Assistance Program (EAP).

  • Company pension scheme and generous annual leave allowance.

We invite all candidates to apply, particularly university graduates, school or college leavers, and those who have held roles such as 

Customer Services Assistant / Customer Support Representative / Client Service Associate / Customer Care Specialist / Client Relations Coordinator / Customer Experience Representative / Support Specialist / Client Services Executive / Customer Service Advisor / Customer Success Agent / Client Care Coordinator / Customer Relationship Manager / Help Desk Associate / Customer Service Associate / Customer Service Representative (CSR) / Customer Solutions Specialist / Client Support Agent / Member Services Representative

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