Job Overview:

Customer Support Specialist

Our client is looking for an enthusiastic, customer service driven person to perform a first line support role. A keen interest in technology is important however a customer service first attitude is key to this role. The successful candidate will need a calming nature under pressure, with a ‘can do’ attitude backed up by a tenacity to ensure the customer receives a service that is beyond expectation.

The role

To diligently fulfil support duties to our clients to ensure system are kept operational, in line with our agreed SLA (Service Level Agreement) and customer expectations. Ensuring that we do so in such a manner that matches and bridges the gaps between technical and operational people and leaves our customer feeling our service was beyond expectation.

Responsibilities

Inbound support

• Respond to inbound support enquiries promptly, with accuracy, and attention to detail.
• Record all enquiries, communication, and information in Zoho, SharePoint or relevant systems to assist you and colleagues with the best resolution and collaborative effort.
• Make use of data within our systems to achieve our best results and manage enquiries and communication to our customers.
• Ensure you are focused and efficient following the support processes for your allocated role in the helpdesk.
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