Job Overview:

Our Kettering based client, a supplier to the construction industry, has an exciting and challenging role of Customer Service Cordinator

You will be managing customer relationships from order placement to completion, to deliver the best possible level of service

We are seeking driven and dynamic candidates with a passion for customer care and a super organised approach. Ideally you will have experience within a similar position and industry

 

Summary of main responsibilities and activities:

 

• Join the daily production team meeting (video call) to confirm completion and delivery dates for customers

 

• Investigate and resolve any customer complaints rapidly

 

• Process orders for additional items as per customer requirements

 

• Provide first line of support for customer queries

 

• Manage communication with all departments including estimating, sales, CAD technicians, production and despatch to ensure all customer requirements are fulfilled

 

• Ensure all emails and calls are responded to in a timely fashion