Customer Service Coordinator

Location:

Kettering

Salary:

Excellent package

Position Type:

Permanent

Job Overview:

Customer Service Coordinator, 25-30hrs per week

 

We are looking for self-motivated, driven and dynamic people to join our vibrant office. If you enjoy working as part of a team in a fun, high paced environment with great opportunities for career progression then we want to hear from you.

 

Department: Customer Service

Location: Kettering

Reporting to: Operations Manager

Key Role: Manage customer relationships from order placement to completion, to deliver the best possible level of service

 

Summary of main responsibilities and activities:

Working closely with our Senior Customer Service Coordinator

  • Join the daily production team meeting (video call) to confirm completion and delivery dates for customers

  • Investigate and resolve any customer complaints rapidly

  • Process orders for additional items as per customer requirements

  • Provide first line of support for customer queries

  • Manage communication with all departments including estimating, sales, CAD technicians, production and despatch to ensure all customer requirements are fulfilled

  • Ensure all emails and calls are responded to in a timely fashion

  • Process additional orders to existing projects

 

 

Key Skills & Attributes

  • Attention to detail
  • Methodical & structured approach to tasks
  • Great telephone manner
  • Excellent written communication skills
  • Ability to work at high pace

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