Customer Service

BH1040

Location:

Kettering

Salary:

Excellent package

Position Type:

Permanent

Job Overview:

Customer Service           Full-time role, Kettering, England

 

Company Benefits           Competitive Salary, generous pension scheme, 26 days annual leave, free parking

 

Our client is a fast growing supplier of high quality products for the UK commercial construction sector. We are looking for a self-motivated, organised individual. You will need a flexible approach with a passionate personality that is committed to providing excellent levels of service to our customers.

Working within a precise and customer focused manner you will facilitate all actions and communications at after sales stage. You will deliver high levels of customer satisfaction both internally and externally and ensure the smooth running of the customer service function. 

In return we offer the chance to work for an exciting fast paced organisation with a great team environment, which gives individuals the opportunity to grow within the business.

 

Your responsibilities will include:

  • Deal with incoming calls in a friendly and professional manner
  • Process all orders gained by the sales team ensuring all information is gathered from the customer and documented accurately
  • Manage all orders after point of sale, continuously monitor stock levels, allocate projects ready for delivery and organise customer call offs
  • Ensure we meet all customer project deliveries
  • Maintain the smooth running of the customer service tasks, continually evaluating and suggesting improvements in internal processes
  • Process extras, spare parts and quick orders in a timely manner to ensure lead times are met
  • Investigate any questions and queries on potential complaints in detail
  • Deal with customer complaints promptly and efficiently ensuring a satisfactory resolution for all parties following clear investigation
  • Complete weekly reporting on the customer service KPI’s
  • Liaise with Despatch, Purchasing and other company personnel to fulfill customers projects on time and in full
  • You may be required to carry out other tasks necessary for the smooth running of the business

 

Key Skills & Attributes:

 

  • Methodical & structured approach to tasks
  • Have a positive, problem solving attitude to all challenges
  • Excellent telephone manner
  • Able to produce professional and grammatically correct correspondence
  • Work well under pressure
  • A great can-do attitude and a real desire to deliver `best-practice` customer service
  • Excellent communication skills
  • Strong IT skills; EXCEL and WORD proficient

Apply for this Position:

 

I also give consent to be contacted for marketing purposes by:

Need some help with your CV or interview?

Don’t just stare at that blank sheet on your screen, or panic about interviews; give TRB a call on 01536 711340 to book an appointment to come and talk to us about your job search.  Equally you can click on the link below and find some fantastic hints and tips

View our CV & Interview Tips        



Contact Us

Whether you’re trying to find the perfect job or the perfect candidate, we are here to help.

 

Contact our friendly staff on 01536 711340 or [email protected]

 

Or if you visit us at our office in Rothwell, Northamptonshire we may also make you a lovely Nespresso coffee!

Got a specific question about our services?

Just fill in an enquiry form & we’ll get back to you as soon as possible.