Job Overview:

Customer Retention Specialist 

As a Customer Retention Specialist, you will have proven experience in customer service and/or sales in order to meet customer expectations and anticipate their needs with a sense of urgency.

You will be someone who is driven by achieving targets, like to use your own initiative to deliver outstanding service to the customer, and have excellent phone, organisational and preparation skills, coupled with a genuine passion for attention to detail.

Ability and willingness to make outbound prospecting calls in order to build customer relationships and create repeat business.
Able to multi-task and switch quickly between tasks, and a willingness to learn and develop, and keep up-to-date with complex/ technical/product information.

Your duties will include:

• To deliver an exciting and exceptional customer sales experience throughout.
• To engage actively with each customer interaction in order to nurture interest in the company’s products and services.
• Retain Customers,  call customers in their end of term campaigns, creating opportunities and appointments for the sales teams to complete account reviews and generate new sales
• To identify buying signals, and to offer and make appointments for the Sales Teams to follow up.
• To develop your skills and product knowledge through active engagement with training, and to build real empathy with the brand.
• To communicate effectively with the Sales and Retail Managers, and the Sales Teams.
• Support the rest of the engagement team in busy periods by ensuring incoming customer calls are still answered and deal directly with their enquiry or transfer to another department or staff member as appropriate, creating a callback request if that person is unavailable.
• Complete the prescribed minimum required outbound calls a day