Day-to-Day Responsibilities

• Responsible for creating a Centre of Excellence and ensure all team members understand their roles, pathways, and work to a consistent set of standards.
• Design, build and mobilise a 1st Line delivery approach for all Tax and VAT advisory services with Graduate level teams covering training, development, quality controls, reviews, and reporting.
• Drive a culture of collaboration and efficiency through team interactions and maximising the use of available tools and data.
• Develop, monitor and report on KPIs to demonstrate the team's impact on the service delivery and objectives.
• Manage the centre of excellence that attracts the top talent providing an environment where the team support each other and advance their careers.
• A change agent, challenging the status quo and delivering industry best in class standards.
• Deliver supported career development through effective planning and organisation of recognised qualifications and in house training.
• Oversee the management of resources efficiently to ensure optimal utilisation and effective workflow.
• Lead on data analytics to measure performance and productivity, providing regular reports to the Leadership team.